Candle Lake Vacation Packages

We have stayed here multiple times over the years. We have a university student in our household so this hotel was chosen for convenience. Over the years our stays have become less enjoyable. This stay was a longer one and it lacked in many areas: 1. Cleanliness was not up to standard (our room and the property) 2. Breakfast area was not clean, staff was not attentive to the tables and items were not replenished in a timely fashion. 3. Parking is always a challenge and we have always complied but it seems the hotel allows some guests to break the rules, allowing multiple vehicles per room and even a truck with a trailer to park, taking up space making it very challenging for the rest of us to park. 4. Staff were hard to find / front desk agent was gone a lot and it seemed that sometimes one would be shared between holiday inn and Staybridge, making wait times even longer. 5. We ordered drinks and were the hotel was All out of bottled water (but we saw cases of it in the closet / stowage area since our room was only two doors away). Forced to order water and pop from skip was costly and inconvenient. 6. My daughter was in the middle of exams and we were locked out of our hotel for the whole afternoon, into the early evening. There was a huge police presence for hours and no explanation or notice was given. We had to just keep checking to see when we could access our room again. Very inconvenient. Not likely to stay anytime again soon

Shuttle was awesome. Window view was dirty. Ice machine broken. Still great!

business trip, clean room, great breakfast

I recommend staying here, staff is amazing